Returns & Exchanges

At Castore, we are committed to ensuring you are completely satisfied with your purchase, offering a 28-day return window for all items in their original, unworn condition. If your gear doesn't meet your performance standards, our streamlined process ensures a quick exchange or full refund.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Package Your Items

Securely pack your items in their original packaging, ensuring all tags are attached and the products are in resalable condition.

3

Print and Attach Label

Download your prepaid shipping label from the portal, print it out, and fix it firmly to the outside of your return parcel.

4

Drop Off and Track

Take your package to the nearest authorized drop-off point and keep your receipt to track the progress of your return to our warehouse.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing