Frequently Asked Questions

Everything you need to know about your Castore experience.

What is the standard shipping timeframe?

Standard delivery typically takes 3-5 business days within the UK, while international shipping can take 7-14 business days depending on the destination.

How do I return an item?

You can return any unworn items within 28 days of receipt. Simply use our online returns portal to generate a prepaid label and drop your package at a designated point.

What payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Klarna for flexible payments.

How can I track my order?

Once your order has been dispatched, you will receive an email containing a unique tracking link to monitor your delivery progress in real-time.

Are your products covered by a warranty?

Yes, all Castore products are engineered for performance and come with a 6-month warranty against manufacturing defects to ensure the highest quality standards.

Can I change or cancel my order after it has been placed?

Because we aim to process orders as quickly as possible, we have a very limited window for changes. Please contact our customer support team immediately if you need to modify your order.